Shipping
We currently deliver exclusively within the United Kingdom.
- Free UK delivery on all orders
- Estimated delivery: 2–3 business days
- Full tracking provided with every order once dispatched
We work with trusted fulfilment partners to ensure your order arrives quickly, safely, and on time.
Returns
You may request a return within 14 days of receiving your item. Products must be unused, in their original packaging, and in resellable condition.
If your item arrives damaged, faulty, or incorrect, we'll arrange a replacement or full refund as quickly as possible. We stand behind the quality of every product we sell and are committed to ensuring you're satisfied with your purchase.
If you need assistance with your order, please contact our support team at support@thedesklab.com. Including your order number will help us assist you more quickly.
FAQs
Where do you ship?
We currently ship within the United Kingdom only.
Is delivery free?
Yes. All UK orders include free delivery, with no minimum spend required.
How long does delivery take?
Most orders arrive within 2–3 business days from dispatch.
Can I track my order?
Yes. You'll receive tracking information by email as soon as your order has been dispatched.
Can I cancel my order?
Yes, provided your order has not yet been dispatched. Please contact us as soon as possible if you wish to cancel.
What if my item is faulty or damaged?
If your item arrives faulty, damaged, or incorrect, we'll arrange a replacement or provide a full refund.