Refund policy

Returns

 We offer a 30‑day return period from the day you receive your item. To be eligible, products must be unused, in their original packaging and in the same condition as delivered. Proof of purchase is required.

To start a return, contact us at [your support email]. Once your return is approved, we’ll provide instructions on how and where to send your item. Returns sent without approval cannot be accepted.

Return Shipping

 Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.

Damaged or Incorrect Items

 If your item arrives damaged, defective or not as described, contact us immediately. We will arrange a replacement or refund.

Non‑Returnable Items

 We do not accept returns on:

• Sale items

• Gift cards

Exchanges

 If you need a different item, simply return your product. Once the return is approved, you can place a new order.

EU 14‑Day Cooling‑Off Period

 If your order is delivered within the European Union, you may cancel your purchase within 14 days for any reason. Items must be returned unused and in original packaging.

Refunds

 Once your return is received and inspected, we’ll notify you of approval. Approved refunds are issued to your original payment method within 10 business days. Processing times may vary depending on your bank.

If more than 15 business days have passed since your refund approval, contact us at support@thedesklabofficial.com